Shipping policy

 

Shipping Policy

​Welcome to Pawloria. This Shipping Policy explains how we process, handle, and deliver your orders. Please read carefully before making a purchase.

​🏷️ Order Processing

​Orders are generally processed within 1–3 business days after payment confirmation.

​You will receive an order confirmation email once your purchase is successfully placed.

​Orders are subject to stock availability. In case of any delay or unavailability, we will notify you via email.

​🌐 Shipping Destinations

​We currently ship Australia-wide (all states and territories across Australia).

​International shipping to other countries may be added in the future (please check our website for updates).

​📦 Delivery Time (Australia)

​Standard Shipping: Estimated delivery time is 3–7 business days.

​Express Shipping: Estimated delivery time is 1–3 business days.

​In rare cases, delivery may take up to 10–14 business days due to:

​High seasonal order volumes

​Courier or logistics disruptions

​Extreme weather conditions or remote location deliveries

​🔄 Shipping Methods & Tracking

​All orders are shipped via reliable courier partners with end-to-end tracking.

​Every order comes with tracking information, which will be emailed to you once your order is shipped.

​You can track your package anytime using the tracking number provided in your email or directly through our website.

​💸 Shipping Costs & Rates

​Shipping costs are calculated at checkout based on your order amount:

​Standard Shipping ($0.00 – $89.99 AUD): $9.49 AUD

​Free Standard Shipping ($90.00 AUD and up): FREE

​Express Shipping: $19.00 AUD

​Note: Customers are responsible for return shipping costs, except in cases where items arrive defective, damaged, or incorrect.

​🐾 Pet Product Handling

​All pet products are packaged with care to ensure full safety during transit.

​Please inspect your items upon arrival. Contact us within 48 hours if any product arrives damaged, defective, or incorrect.

​❗ Lost or Delayed Packages

​Pawloria is not responsible for lost or delayed packages due to incorrect shipping addresses provided by customers during checkout.

​If your package is significantly delayed or shows as "Delivered" but you haven't received it, please contact our support team at pawloriahelp@gmail.com, and we will assist you in locating or investigating the issue with the carrier.

​📬 Contact Information

​If you have any questions or concerns about your order shipping, please contact us:

​📧 Email: pawloriahelp@gmail.com

​🌐 Website: pawloria.store